Succes Expert Cowboy – German – Brussel


Cowboy is a Belgian startup that is developing innovative electric bikes for urban riders. Cowboy’s main goal is to improve urban mobility and take commuters to their destination in a more enjoyable, sustainable and efficient manner.

Job description

The customer success team is on a mission to help customers move freely through the city and feeling happy about Cowboy, delivering top-notch support and working out creative solutions to our customers’ problems, every single day. To achieve this goal, we’re looking for a passionate Customer Success expert to make the difference between great and excellent. As a member of the Customer Success Team, your responsibilities would include:

  • Growing a deep understanding of Cowboy’s product, both on hardware & software
  • Helping customers understand and use Cowboy’s powerful features to the fullest
  • Forwarding your customers’ voices in the business, directly impacting product development decisions within Cowboy
  • Optimizing and developing processes to improve customer success
  • Troubleshooting, looking for both effective and efficient solutions for problems
  • In general, being true guardian of customer’s success and happiness exploring the city 


We are looking for an entrepreneurial person who:

  • Is fluent in English & native-level in German (this is a must!)
  • Holds at least a Bachelor degree, ideally in Business & Economics or Engineering
  • Is able to work and thrive in a fast-paced environment
  • Has excellent communication skills (both written and verbal)
  • Is comfortable speaking to a wide range of people covering a wide range of situations
  • Is able to make a customer smile, even from behind a phone or computer
  • Combines strong empathy with a solution-minded, goal-oriented mindset and approach
  • Is a true team player. Taking ownership and taking care of your peers 

  • Long term commitment and a stable student job (6 months)
  • Become one of the key employees of a fast-growing startup
  • Open, respectful and fun company culture
  • Have a real impact on the company’s growth and evolution
  • Work with people who love what they do every day 


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Katleen Van Waes
Regional Consultant

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