Cowboy Succes Expert – Brussel


Cowboy is a Belgian startup that is developing innovative electric bikes for urban riders. Cowboy’s main goal is to improve urban mobility and take commuters to their destination in a more enjoyable, sustainable and efficient manner.

Job description

The customer success team is on a mission to help customers move freely through the city and feeling happy about Cowboy, delivering top-notch support and working out creative solutions to our customers’ problems, every single day. To achieve this goal, we’re looking for a passionate Customer Success expert to make the difference between great and excellent. As a member of the Customer Success Team, your responsibilities would include:

  • Growing a deep understanding of Cowboy’s product, both on
  • Helping customers understand and use Cowboy’s powerful features to the fullest
  • Forwarding your customers’ voices in the business, directly impacting product development decisions within Cowboy
  • Optimising and developing processes to improve customer success
  • Troubleshooting, looking for both effective and efficient solutions for problems
  • In general, being true guardian of customer’s success and happiness exploring the city


We are looking for a entrepreneurial person who:

  • Is fluent in English native-level in one official language of a country Cowboy operates in (French, Dutch, German)
  • Holds at least a Bachelor degree, ideally in Business & Economics or Engineering
  • Has 0-3 years experience>
  • Is able to work and thrive in a fast-paced environment
  • Has excellent communication skills (both written and verbal)
  • comfortable speaking to a wide range of people covering a wide range of situations
  • Is able to make a customer smile, even from behind a phone or computer
  • Combines strong empathy with a solution-minded, goal-oriented mindset and approach
  • Is a true team player. Taking ownership and taking care of your peers

  • Become one of the key employees of a fast-growing startup
  • Open, respectful and fun company culture
  • real impact on the company’s growth and evolution
  • Work with people who love what they do every day


Deltaworx Logo
Katleen Van Waes
Regional Consultant

Do you think you’re the right (wo)man for the job? Go ahead and fill in the form below!

Didn’t find what you were looking for? Check out our other vacancies or ask Katleen to search specifically for your profile.